Emotional contagion and the infectious service smile: A response using parody

Abstract

This short essay, with accompanying script, provides an example of using parody to critically engage with common management concepts. The target of the parody is the much researched phenomenon of emotional contagion, and the genre used in the parody is horror movies. The theoretical material used is a critique of capitalism and its relationship to cannabilsm by M. Lefebvre. The paper is provided in the May 2007 issue of Noteworks, and the link to this publication of the SCOS community is given above.