Emotional contagion and the infectious service smile: A response using parody

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dc.contributor.authorSayers, Janet Gen_US
dc.date.accessioned2007-11-30T03:34:38Z
dc.date.accessioned2016-03-06T22:25:13Z
dc.date.accessioned2016-09-07T13:57:25Z
dc.date.available2007-09-09en_US
dc.date.available2007-11-30T03:34:38Z
dc.date.available2016-03-06T22:25:13Z
dc.date.available2016-09-07T13:57:25Z
dc.date.issued2007-01-01en_US
dc.description.abstractThis short essay, with accompanying script, provides an example of using parody to critically engage with common management concepts. The target of the parody is the much researched phenomenon of emotional contagion, and the genre used in the parody is horror movies. The theoretical material used is a critique of capitalism and its relationship to cannabilsm by M. Lefebvre. The paper is provided in the May 2007 issue of Noteworks, and the link to this publication of the SCOS community is given above.en_US
dc.identifier.citationSayers, J. (2007). Emotional contagion and the infectious service smile: A response using parody. Notework [Museletter of the Standing Conference on Organizational Symbolism],May 2007, pp. 20-26.
dc.identifier.harvestedMassey_Dark
dc.identifier.harvestedMassey_Dark
dc.identifier.harvestedMassey_Dark
dc.identifier.urihttp://hdl.handle.net/10179/9664
dc.publisherMassey University.en_US
dc.relation.urihttp://www.scos.org/page5/assets/may_07.pdf
dc.subject.classificationParodyen_US
dc.subject.classificationSatireen_US
dc.subject.classificationEmotional contagionen_US
dc.subject.classificationService smileen_US
dc.subject.classificationService encounteren_US
dc.subject.classificationService experienceen_US
dc.titleEmotional contagion and the infectious service smile: A response using parodyen_US
dc.typeJournal Articleen_US
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