Journal Articles

Permanent URI for this collectionhttps://mro.massey.ac.nz/handle/10179/7915

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    Tension and Paradox in Women-Oriented Sustainable Hybrid Organizations: A Duality of Ethics
    (Springer, 4/05/2023) Palakshappa N; Dodds S; Grant S
    The pursuit of social goals and ethics in business creates challenges. Sustained efforts to address poverty, environmental degradation or health/wellbeing require meaningful and transformative responses that impact across multiple levels—individual, community and the global collective. Shifting predominant paradigms to facilitate change entails a renegotiation of business strategy—between organizations, their purpose(s), individual and collective stakeholders and ultimately with society at large. Hybrid organizations such as social enterprises are positioned to affect such change. However, in balancing divergent goals such organizations encounter tensions and paradox, creating a duality of ethics. Utilizing in-depth interviews to develop a case within the sustainable fashion industry, we identify tensions and paradox within women-oriented hybrid organizations. Significantly, managing these tensions and paradox results in multiple dualities of ethics, often with a wider impact on organizational founders/managers. We find three interrelated ethical dualities: business strategy and personal values; financial sustainability and holistic sustainability; and business, employee, societal wellbeing, and personal wellbeing. This insight is noteworthy when looked at within the broader context of sustainability and highlights the importance of sustainability in women-oriented hybrid organizations.
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    Consumer usage intention of electronic wallets during the COVID-19 pandemic in Malaysia
    (Taylor and Francis Group, 3/04/2022) Adedapo Oluwaseyi O; Olawole F; Oluwayomi Toyin O; Chris A; Tan N-L
    An electronic wallet (e-wallet) is the digital equivalent of a physical wallet that can support cashless and contactless payment, thereby enabling consumers’ to meet the physical contact restrictions imposed to contain the spread of COVID-19. Hence, consistent with the increasing awareness of e-wallets, this study investigates consumers’ intention to use e-wallets. Drawing on the motivation-ability-opportunity (MAO) framework, we investigated the factors of consumers’ usage intention of e-wallets. The hypothesized model was tested using the survey data collected from 226 respondents in Malaysia. The results of partial modelling analysis of 226 respondents affirmed the significance of perceived COVID-19 risk, perceived government support, and facilitating conditions in influencing usage intention. However, effort expectancy was not a significant predictor. As hypothesized, facilitating conditions moderated the effects of effort expectancy and perceived government support on usage intention, but not that of perceived COVID-19 risk. Our findings demonstrated that motivation in terms of health risk avoidance and government incentives and opportunity in the form of facilitating conditions play significant roles in influencing the usage intention of e-wallets.
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    Business communication of drivers and barriers for climate change engagement by Top New Zealand, Australian and Global Fortune 500 Corporations
    (Public Relations Institute of Australia (PRIA), 18/06/2019) Thaker J
    A small number of corporations are responsible for two-thirds of historical global greenhouse gas (GHG) emissions. While many studies have evaluated business communication about climate change, they have several limitations, including an understudy of businesses outside the U.S. and Europe, and a lack of cross-country benchmarking. This study compares 30 of the largest New Zealand companies with top Australian and Fortune Global 500 businesses on communication of drivers and barriers related to climate change engagement. A quantitative analysis of 90 corporations’ latest reports finds that the most frequently reported drivers are external and internal stakeholders, regulatory concerns, and commitment to a low carbon economy. Few organisations report barriers such as economic growth, process and technology factors, and regulatory uncertainty. New Zealand companies lag behind Australian corporations who communicate equally as well as the top Global 500 on different dimensions of drivers and barriers for engagement. Factors driving business engagement with climate change and its implications on business communication, are highlighted.
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    Testing times: Communicating the role and uncertainty of analytical procedures in a food safety crisis
    (Public Relations Institute of Australia, 17/06/2019) Galloway C; Ashwell D; Croucher S; Diers-Lawson A
    Through a case study analysis, this paper examines how scientific testing was involved in both the triggering and the resolution of the largest food safety scare ever to hit New Zealand. The paper examines the practical applications for communicators dealing with food safety-based risks and discusses how when dealing with crises, they need to take into account lay publics’ biases towards assurances of zero risk. This should be part of determining audiences’ information needs and of calibrating the provision of scientific information, including information about necessary testing, in ways that meet these needs. Doing so will help build trust, including about the scientific method and the organisations applying it to determine not only the nature of a given risk but also to assess how best it might be mitigated. While distrust might surface in a risk-based crisis, communicators should focus on messaging that addresses uncertainty through providing consistent and credible information.
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    Hate Speech Patterns in Social Media: A Methodological Framework and Fat Stigma Investigation Incorporating Sentiment Analysis, Topic Modelling and Discourse Analysis
    (Australasian Association for Information Systems and Australian Computer Society, 8/02/2023) Wanniarachchi V; Scogings C; Susnjak T; Mathrani A
    Social media offers users an online platform to freely express themselves; however, when users post opinionated and offensive comments that target certain individuals or communities, this could instigate animosity towards them. Widespread condemnation of obesity (fatness) has led to much fat stigmatizing content being posted online. A methodological framework that uses a novel mixed-method approach for unearthing hate speech patterns from large text-based corpora gathered from social media is proposed. We explain the use of computer-mediated quantitative methods comprising natural language processing techniques such as sentiment analysis, emotion analysis and topic modelling, along with qualitative discourse analysis. Next, we have applied the framework to a corpus of texts on gendered and weight-based data that have been extracted from Twitter and Reddit. This assisted in the detection of different emotions being expressed, the composition of word frequency patterns and the broader fat-based themes underpinning the hateful content posted online. The framework has provided a synthesis of quantitative and qualitative methods that draw on social science and data mining techniques to build real-world knowledge in hate speech detection. Current information systems research is limited in its use of mixed analytic approaches for studying hate speech in social media. Our study therefore contributes to future research by establishing a roadmap for conducting mixed-method analyses for better comprehension and understanding of hate speech patterns.