Journal Articles

Permanent URI for this collectionhttps://mro.massey.ac.nz/handle/10179/7915

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Subject: search.filters.subject.1506 Tourism

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Now showing 1 - 9 of 9
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    HRM practices and innovative work behavior within the hotel industry in Pakistan: Harmonious passion as a mediator
    (Taylor and Francis Group LLC, 2021-01-01) Jan G; Zainal SRM; Lee MCC
    Innovative work behavior (IWB) forms an essential basis for obtaining competitive advantage and long-term success for organizations. Empirical research on this behavior has received limited attention in hospitality context. This study tests a conceptual model that examines how IWB can be transpired through the different aspects of HRM practices (i.e., service training, servicing empowerment, participation in decision making) via harmonious passion. Two hundred and twenty full-time employees who worked in the four- and five-star hotels in Pakistan participated in the study. The findings reported significant mediating effect of harmonious passion between the three aspects of HRM practices and IWB.
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    Te Awa Tupua: Peace, justice and sustainability through Indigenous tourism
    (Taylor and Francis Group, 2021-04-16) Mika J; Scheyvens R
    Te Awa Tupua is an ancestor of the Māori people of Whanganui, and is also the Whanganui River, who in 2017 was formally recognised as a person. While legally conferring personhood upon an element of nature is relatively novel, it recognises a fundamental principle of indigeneity, that all things—human and nonhuman—are related. We explore intersections of peace, justice, and sustainability through Indigenous tourism in case studies of three Māori tourism enterprises on Te Awa Tupua (the Whanganui River). Our paper spotlights three findings. First, that treaty settlements elevate the status of Māori knowledge and contain elements of peace-making and economy-making as decolonising projects of self-determined development. Second, while indigeneity is foundational, we found that syncretism is evident in the sustainability of Māori tourism enterprises. Third, we uncovered a socioecological dissonance in attitudes towards commercial growth, with Māori tourism enterprises opting for slower and lower growth in favour of environmental and community wellbeing. We propose a model of Indigenous tourism called kaupapa tāpoi. We conclude by suggesting that reconciling differences in viewpoints on sustainability and growth between Māori and non-Māori tourism enterprises will require involvement of several institutional actors, starting with Te Awa Tupua.
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    Engaging publics in the transition to smart mobilities
    (Springer, 2023-06-09) Lampkin S; Barr S; Williamson D; Dawkins L
    Commercial and public sector interests surrounding technological developments are promoting a widespread transition to autonomous vehicles, intelligent transportation systems and smart phone communications in everyday life, as part of the smart mobility agenda. There is, however, inadequate understanding about the impact of such a shift on potential users, their readiness to engage and their vision of transportation systems for the future. This paper presents the findings from a series of citizen panels, as part of a 2-year project based in south-west England, focusing on in-depth discussions regarding the future of commuting, the flow of the daily commute and the inclusion of publics in smart mobility planning. The paper makes three key propositions for researchers: enabling publics should lead to a visionary evolution in the development of sustainable transportation systems; commercial interests, public bodies and IT innovators must employ a holistic approach to mobility flows; and, processes engaging publics need to be inclusive when co-creating solutions in the transition to smart mobilities.
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    A ‘cannibalised’ cricket event? Mediatisation, innovation and The Hundred
    (1/01/2023) Fletcher T; Sturm D; Malcolm D
    Attending and consuming events are integral to many peoples’ leisure lives. However, as the literature attests, events represent significant sites of contestation over who does and does not belong. This paper explores such contestation in the notoriously elitist and traditionally exclusionary sport of cricket, and specifically The Hundred; the most recent attempt to democratise the sport by appealing to a more demographically diverse spectator base. It uniquely blends extensive semi-structured interviews with stakeholders (n = 33), and a synthesised theoretical framework of mediatisation, media events and digital leisure studies, to argue that the apparent success of The Hundred in attracting and including new audiences has been enabled by incorporating elements of media spectacle. We therefore, use The Hundred to further delineate the processes described in the extant literature, and extend analysis of the ‘digital turn’, by drawing attention to the tensions between the speed and trajectory of these developments and the constraints imposed by cricket’s history. We illustrate how digital and analogue leisure remain highly interdependent, and argue that the ongoing contestation of game forms championed by different cricket stakeholders makes it improbable that The Hundred can achieve its twin goals of being economically viable, while increasing the popularity and, ultimately survival, of other cricket formats.
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    Multiplicity of moral emotions in educational dark tourism
    (Elsevier, 25/02/2023) Dresler E
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    Finance-oriented directors and crisis management: Blissful ignorance in the hospitality industry?
    (Elsevier, 24/05/2017) Macpherson WG; Iaquinto AL; Jannicelle V
    The primary purpose of this study was to examine the demographic characteristics of Boards of Directors in the hospitality industry, and how those characteristics can impact a firm's performance during a major crisis. More specifically, using the upper echelons perspective, this study examined the impact of finance-oriented directors, and directors who were outsiders, on a company's stock price during the great recession. Results using companies from the hospitality industry indicate that companies that had the highest percentage of finance-orientated directors tended to fall further and recover less quickly. Yet, in the aftermath of the crisis, companies that performed worse during the crisis tended to increase the percentage of finance-oriented directors. The authors of the study assert that extending the application of the blissful ignorance effect is a logical explanation for the behavior found in the results.
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    Travel mode choice for domestic intercity travel: A case study in Suzhou, China
    (17/09/2022) Deng Q; Henderson IL
    Abstract (English) This study examines how residents in Suzhou, China choose between different travel modes for domestic intercity travel. Suzhou provides an interesting case study because of its developed high-speed rail (HSR) network and proximity to three major airports. Semi-structured qualitative interviews were administered to 158 participants to obtain information about their most recent intercity trip and important factors for choosing travel modes. The interviews were thematically analysed, and participants were coded as being in or out of themes to allow for chi-squared tests of independence (to examine associations between themes and demographic variables) and binary logistic regressions (to predict travel mode choice based upon themes). The findings show that accessibility, convenience, and price increase the likelihood of a participant having chosen HSR. However, the more important contribution is methodological, highlighting the importance of studying actual behaviours (rather than attitudes and preferences) and avoiding the issues of self-generated validity and construct creation. Abstrak (Bahasa Indonesia) Studi ini mengkaji bagaimana penduduk di Suzhou, China memilih antara mode perjalanan yang berbeda untuk perjalanan domestik antar kota. Suzhou memberikan studi kasus yang menarik karena jaringan kereta berkecepatan tinggi (HSR) yang dikembangkan dan kedekatannya dengan tiga bandara utama. Wawancara kualitatif semi terstruktur dilakukan kepada 158 peserta untuk mendapatkan informasi tentang perjalanan antar kota terbaru mereka dan faktor-faktor penting untuk memilih mode perjalanan. Wawancara dianalisis secara tematis, dan peserta diberi kode sebagai masuk atau keluar dari tema untuk memungkinkan tes independensi chi-kuadrat (untuk menguji hubungan antara tema dan variabel demografis) dan regresi logistik biner (untuk memprediksi pilihan mode perjalanan berdasarkan tema). Temuan menunjukkan bahwa aksesibilitas, kenyamanan, dan harga meningkatkan kemungkinan peserta memilih HSR. Namun, kontribusi yang lebih penting adalah metodologis, menyoroti pentingnya mempelajari perilaku aktual (daripada sikap dan preferensi) dan menghindari masalah validitas yang dihasilkan sendiri dan penciptaan konstruk.
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    Adapting research methodology during COVID-19: Lessons for transformative service research
    (Emerald Publishing Limited, 8/02/2021) Dodds S; Hess AC
    Purpose Coronavirus disease 2019 (COVID-19) has created a challenging, yet opportunistic, environment in which to conduct transformative service research (TSR) and assess research methodology. The purpose of this paper is to evaluate and gain important new insights of a group interviewing method with vulnerable people and their support group, adapted and transferred online during COVID-19. Design/methodology/approach This research examines the experiences of 35 participants (nine family groups composed of parents and young people), involved in a research project that explores a sensitive topic, youth alcohol consumption and family communication, that was moved online during lockdown. Researcher reflections on running group interviews face-to-face prior to COVID- 19 and online during lockdown are included in the data. Findings Thematic analysis of participant interviews and researcher reflections reveals four key benefits and three limitations of online group interviews with vulnerable people and their support group. The benefits include being comfortable, non-intrusive and safe; engaging and convenient; online communication ease and easy set-up. The limitations relate to lack of non-verbal communication, poor set-up, and privacy and access issues. Practical implications The global environment is uncertain and being able to implement effective qualitative research online is essential for TSR and service research in the future. This paper provides a step by step procedure for an innovative online group interviewing technique that can be used by TSR and qualitative service researchers. Originality/value Conducting research during a pandemic has provided unprecedented insights into qualitative research approaches and methodology. This paper contributes to literature on service and TSR methodology by providing a framework for researchers to investigate vulnerable groups online in an effective, safe and non-intrusive way. The framework also has the potential to be applied to other service contexts.