Application of internet technologies to customer support services: a thesis presented in partial fulfilment of the requirements for the Master of Technology at Massey University

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dc.contributor.authorRamsay, Nigel James
dc.date.accessioned2017-08-07T23:14:12Z
dc.date.available2017-08-07T23:14:12Z
dc.date.issued1999
dc.descriptionPAGES 90 92 MISSING FROM ORIGINAL COPYen_US
dc.description.abstractThe topic of this thesis was first proposed by the management of IBM New Zealand. One of the major products of IBM in New Zealand is called the Integrated Customer Management System, or ICMS. This is a software package that is sold to telecommunications companies worldwide. The ICMS product is currently undergoing a major upgrade which would see it converted from an RPG based application that is based on AS/400 type computers, to a C++ based application that would run on RS/6000 type computers (server) and Intel x86 computers (client). What was proposed was a course of research that would study how Internet based technologies could be applied in the future use of this newly upgraded product.en_US
dc.identifier.urihttp://hdl.handle.net/10179/11607
dc.language.isoenen_US
dc.publisherMassey Universityen_US
dc.rightsThe Authoren_US
dc.subjectTelecommunicationen_US
dc.subjectCustomer servicesen_US
dc.subjectData processingen_US
dc.subjectInterneten_US
dc.titleApplication of internet technologies to customer support services: a thesis presented in partial fulfilment of the requirements for the Master of Technology at Massey Universityen_US
dc.typeThesisen_US
massey.contributor.authorRamsay, Nigel James
thesis.degree.disciplineTechnologyen_US
thesis.degree.grantorMassey Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Technology (M. Tech.)en_US
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